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#2796 Sales Reports

Posted by Egan on 19 July 2010 - 02:06 PM in Known Bugs, Work Arounds, and Fixes

MOM Version 7i.
I was building reports out of what is available in MOM already, Can you suggest a couple good reporting programs?

The report I was asking about was for orders (dropship and shipped from us) with a specific order type (which is simple in MOM), but I also need it to show the item #'s that were on each order.



#2794 Sales Reports

Posted by Egan on 19 July 2010 - 09:34 AM in Known Bugs, Work Arounds, and Fixes

Is there a way to build a report for specific order types that also includes the item#'s on each order?



#2780 Dydacomp Training/Implementation

Posted by Egan on 30 June 2010 - 11:08 AM in General Mail Order Manager Discussion

We just started using MOM 7i and there is alot to be learned. Since
the tutorial is about as useless as dydacomp tech support we are
thinking about having dydacomp come out to do onsite training/
implementation. The costs run a little less that 4,000, has anybody
paid for this service? I need some opinions on whether it is worth
the cash.



#2776 Backorder Exception Report

Posted by Egan on 28 June 2010 - 09:11 AM in General Mail Order Manager Discussion

After adjusting inventory for a stock item and modifying the allocation to a specific order, Sometimes I get an Backorder Exception Report saying that it can not allocate the items to an order because "unable to lock order. Skipping line item" What does this mean? I want to avoid this in the future so backordered items automatically update on orders.



#2772 Emailing Purchase Orders

Posted by Egan on 25 June 2010 - 09:31 AM in General Mail Order Manager Discussion

When I open the PO in the "Purchase Order Review" there is no print option, only View/Edit, and Add options. There is a print option for PO's that are dropshipping but not for ones that are being order for our stock/inventory.



#2770 Emailing Purchase Orders

Posted by Egan on 25 June 2010 - 09:03 AM in General Mail Order Manager Discussion

Mom v7i. After we create an order for products shipping to us from our vendor in the order product screen and create the purchase order, how do we email it to the vendor? I figured it would show up in the batch order processing with the rest of the purchase orders but it does not. There is also no option to email the purchase order that I can see. Any tips on emailing purchase orders for products that are shipping to us from our vendors??



#2765 Order Import From a Paypal Download

Posted by Egan on 14 June 2010 - 02:06 PM in Order Import/Export

We are using MOM v7i and I am trying to setup the order import for importing the file we download from PayPal. I am
using the wizard and have it basically figured out except for the
following issues:

1. When I export data from paypal if there are two different items on
an order it puts the order two times on the export file. EX:

order#123....Item#456
order#123....Item#789

However when you import into MOM it wants the two different items from
the same order to be in columns i.e...product 01 product 02 etc...

2. When I export data from paypal it combines the first and last
names into one column, and MOM, of course, wants the opposite. First
Name...Last Name.

I am having extreme difficulties trying to map fields like this. My
customer service people will be doing the paypal download to MOM order
upload several times a day and most of them cant even figure out how
to adjust the size of their computer screens! ANY assistance or
guidance on Mapping order data between PayPal and MOM 7i would be
GREATLY appreciated!!



#2750 Using different Item#'s for a single item

Posted by Egan on 12 May 2010 - 01:51 PM in General Mail Order Manager Discussion

So, I have a few items that are on our website with a specific part#, lets use 123 as an example. We are set up to get item#123 from two different suppliers. For our priority vendor we would use item#123, but if they happen to be out of stock then we chose to order it through the alternate vendor who uses Part#321. We do not want to send a purchase order to the alternate vendor with the wrong part#. Is there a way to set up the item so that when we send a purchase order to the alternate vendor it shows their part#?



#2748 Adding a logo to invoices

Posted by Egan on 11 May 2010 - 12:46 PM in General Mail Order Manager Discussion

Is it possible to add our company logo and information to invoices, sales receipts, packing slips etc... in MOM 7i. Or do we have to get custom forms made?



#2746 Deleting a group of items

Posted by Egan on 07 May 2010 - 08:56 AM in General Mail Order Manager Discussion

I do not see an option to pack the file. I am using mom 7i, dbuwin ver. 6.0. Can you please give me more detailed instructions to find that option?



#2744 Deleting a group of items

Posted by Egan on 07 May 2010 - 08:23 AM in General Mail Order Manager Discussion

What do you mean by "pack the file"?

Also, I tried uploading an item through the product import with a csv file that was already in the system to see if it would override. It does not. Which is disappointing because that would be an extremely easy way to change pricing or product information on a large group of items. Yet another MOM disappointment.



#2742 Pricing update on large group of stock items

Posted by Egan on 06 May 2010 - 01:48 PM in General Mail Order Manager Discussion

We are using MOM 7i, one of our vendors just raised their prices and they have over 2,000 items. Dydacomp tech support has told me there is no way to process this change in a batch. Is there a way to change pricing on a large group of items without doing it one by one in the front end of MOM?



#2740 Deleting a group of items

Posted by Egan on 04 May 2010 - 02:51 PM in General Mail Order Manager Discussion

Is it possible to delete a group of items at one time? From what I've gathered from techsupport I have to go through and delete items one at a time. Also, when I do a product import from a csv file, if i have a product in the file that already exists will it overwrite the item information that already exists in MOM?