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Shipping Charges Change at Random


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#1 jerzey

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Posted 17 January 2008 - 01:05 PM

Hello,

I am running version 5.4.
Each box I ship has a $4.00 surcharge.

IE: Carrier charge is $15.45, customer should be charged $19.45

This worked fine for about 8 months.

Now randomly M.O.M. will charge anywhere from $4 to $12 per box.

What would cause this, and how do I fix it?




Thank you in advance to whomever can help me.

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#2 dseibold

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Posted 21 January 2008 - 05:04 PM

We do the same thing but have had no problem with it.

Check the items that are showing a different charge. You may find you have a fixed charge assigned to that item.
David Seibold
Wild Horses, Inc.
Operations Manager

#3 planetdj

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Posted 12 February 2008 - 07:27 AM

Hello,

I am running version 5.4.
Each box I ship has a $4.00 surcharge.

IE: Carrier charge is $15.45, customer should be charged $19.45

This worked fine for about 8 months.

Now randomly M.O.M. will charge anywhere from $4 to $12 per box.

What would cause this, and how do I fix it?

Thank you in advance to whomever can help me.


You do have the "Per Box Charge" setup as $4 on ALL SHIPMENTS. On an order where it has added $12 instead of $4, were there possibly three separate shipments?
Chris Whybrew
PLANET DJ, INC
www.planetdj.com

#4 ypf1258

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Posted 18 February 2008 - 08:42 PM

perhaps you are only having problems with imported orders only




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