3 replies to this topic

[jerzey]

Hello,

I am running version 5.4.
Each box I ship has a $4.00 surcharge.

IE: Carrier charge is $15.45, customer should be charged $19.45

This worked fine for about 8 months.

Now randomly M.O.M. will charge anywhere from $4 to $12 per box.

What would cause this, and how do I fix it?




Thank you in advance to whomever can help me.

Attached Files

•  mom_confusion.pdf   149.55KB   4 downloads

[dseibold]

We do the same thing but have had no problem with it.

Check the items that are showing a different charge. You may find you have a fixed charge assigned to that item.

[planetdj]

Hello,

I am running version 5.4.
Each box I ship has a $4.00 surcharge.

IE: Carrier charge is $15.45, customer should be charged $19.45

This worked fine for about 8 months.

Now randomly M.O.M. will charge anywhere from $4 to $12 per box.

What would cause this, and how do I fix it?

Thank you in advance to whomever can help me.

You do have the "Per Box Charge" setup as $4 on ALL SHIPMENTS. On an order where it has added $12 instead of $4, were there possibly three separate shipments?

[ypf1258]

perhaps you are only having problems with imported orders only