spiritnword

Hello again!

I just wanted to say that after several months with Dydacomp/ MOM and Sitelink that whoever those idiots were that bashed this company were DEAD WRONG!!! We've had the most AMAZING service and support from these guys, we have two e-commerce sites with them and we are VERY pleased with. In fact it makes me really mad that we almost DIDNT go with Dydacomp because of the"dydaconjob" site. We have spent hours and hours on the phone with Sitelink support getting them to answer every question imaginable and they have always been most helpful and knowledgable.

The ONLY drawback is the long waits on the phone to actually GET someone, but once you do they know what they are talking about. Try e-mail it seems to get a faster response.

Thanks,
Stephan Joseph
Director of Internet Projects

Southwest Fixture and Display Co.

www.swfdc.com (under construction but it will link to our MOM stores within the next week or so)

Thanks for the reply,
When i say new customer, i mean really new, we get our full version software on Monday.
I was hoping that the issues had been resolved in version 5.2. But... since i am going to be in charge of the Sitelink portion of the website i wanted to ask a question, perhaps you have an answer.

What would it take to put our fully operational Sitelink internet store on a CD that could be sent to customers so that they could browse and select items offline but then go online and do a "one click" order?

Ok one more question. What is the average down-time we can reasonably expect if we use mom and go through Site-link? I suppose everyone has downtime, so that's not that big a problem, i just want to know what to expect. Don't worry i'm not here to "bash" M.O.M or anything i just have some questions.


Thanks,
Stephan

S.W.F.D.C

Hello SpiritnWord,

I don't recognize your "handle" as a new customer but welcome you to the Dydacomp family and to this independent user forum. As you may already know from my earlier posts, I joined the Dydacomp team this summer and contribute as much as I can to this group as well as to the Dydacomp sponsored forum at http://forum.dydacomp.com. While I was not with the company when the anonymous dydaconjob website was active, I assure you that Dydacomp takes such matters very seriously.

In fact, strict online ethics policies and a forum committee have now been created at Dydacomp as a result of such accusations. In addition, Dydacomp has tracked the origin of the anonymous site to Marietta, GA but has held all other known details about the site's origins/intentions private to channel energy into customer service, product development and other projects that will allow MOM users to continue to grow and succeed.

Welcome again to the MOM user community and congratulations on your first post. Please feel free to contact me or any member of the Dydacomp team at 800-858-3666 when we can be of any further assistance. Best success this holiday season!

Lisa Gittleman
Dydacomp

http://web.archive.o...conjob.com/#a01

This looks like I found the full site...yikes!!!

I hope even half this stuff isnt true, we just ordered MOM.