SiteLINKTeam

Hello Michelle,

I'll let the MOM users relate their opinions about the in-house M.O.M. training, since they are the best ones to say if it's worth it or not.

However, if you'd rather not come to NJ or if you have a group of people to train, then you can always look into having M.O.M. Helpers come to your location.

For more information on that, feel free to contact:
http://www.momhelpers.com/
Toll-free: 1-866-280-0350
Email : [email protected]

If you need more info on this or our in-house training, please feel free to contact a M.O.M. Account Rep at 800-858-3666.

Sincerely,

Neal Wexler
Director of SiteLINK Sales
Dydacomp Development Corp.
800-858-3666 x260
[email protected]
SiteLINK Custom Work: [email protected]
http://www.dydacomp.com
http://www.dydacomp.com/sitelink
SiteLINK Support: 973-774-4100
SiteLINK 24/7: 973-641-0901

Please feel free to contact me if you have any questions or concerns.

Sincerely,

Neal Wexler
Director of SiteLINK Sales
Dydacomp Development Corp.
800-858-3666 x260
[email protected]
SiteLINK Custom Work: [email protected]
http://www.dydacomp.com
http://www.dydacomp.com/sitelink
SiteLINK Support: 973-774-4100
SiteLINK 24/7: 973-641-0901

notehead,

Anyone can find negativity in any situation. That's like wining the lottery and only complaining about all the taxes you'll have to pay.

And yes, what I am saying is that SiteLINK 5 was designed with Search Engine Optimization in mind, and that our efforts are showing off. Complaints about older version of SiteLINK are moot, as they weren't designed knowing what we now know about SEO.

In an older post you specifically tried to bash SiteLINK 5's design saying it doesn't do well in search engines (especially Google), and you said "the proof of the puddin' is in the eating". Well, I've eaten the puddin' and it's tastes pretty good.

Of course I'm going to defend my product, and report it's successes to those who may be interested. I'm proud of SiteLINK, I'm proud of MOM, and I don't think you can find a better product out on the market.

Sincerely,

Neal Wexler
Director of SiteLINK Sales
Dydacomp Development Corp.
800-858-3666 x260
[email protected]
SiteLINK Custom Work: [email protected]
http://www.dydacomp.com
http://www.dydacomp.com/sitelink
SiteLINK Support: 973-774-4100
SiteLINK 24/7: 973-641-0901

Hello longtimemomcaptive,

I'm sorry to hear about your frustrations. I'm sure that your MOM Account Rep would be interested in hearing about your issues so that we can work together to improve your experiences with using MOM.

Dydacomp is always open to hearing from our customers, whether the feedback is positive, negative, or constructive. We strive to build strong, positive relationships with our users, and if there is any way that we haven't met your expectations, we want to hear about it, so that we can do something about it.

What I'd like to add is that no company or product is perfect. At Dydacomp we believe in building great products, while offering very high levels of customer service and support. If there are times we fall short of our high standards, or don't meet our customers expectations, we want to know about it so that we can rectify the situation. However, I speak with many MOM and SiteLINK users every day that say we're not only meeting their expectations, we surpass them.

Getting back to the SiteLINK issue for a moment. When was the last time you investigated SiteLINK? The older versions of SiteLINK were not as sophisticated, however since releasing SiteLINK 5.0 in January, I'd say that our current product is as good or better than any of the other eCommerce programs on the market.

We have SiteLINK stores with every conceivable design layout and feature available. If you're interested in viewing some SiteLINK stores together, please feel free to contact me and I can put together an online demo.

The daily MOM updates are usually just for customer specific changes, so you do not need to download every single one. For additional functionality and features, these enhancements are detailed in the "readme.htm" file found in the same page as the program update. This file details every change made to the system not including customer specific changes. We also send out an email when a there is a mid-version release that every customer should download. For example, if UPS adds additional options, we have to include them with a MOM update. An email would be sent out to MOM customers letting them know of this update.

I would recommend reading the "readme.htm" file once a month or so, just to see if you want or need any of the updates, but besides that, you don't really need to check every single day.

Sincerely,

Neal Wexler
Director of SiteLINK Sales
Dydacomp Development Corp.
800-858-3666 x260
[email protected]
http://www.dydacomp.com
http://www.dydacomp.com/sitelink
SiteLINK Support: 973-774-4100
SiteLINK 24/7: 973-641-0901

Hello noblenull,

I'd like to reply to your assertion that other third-party solutions can offer a better service than SiteLINK.

"more flexibility"
==> Since SiteLINK is the ONLY eCommerce store designed by Dydacomp specifically for M.O.M., it is the only shopping cart software that offers true 2-way integration.

Therefore, SiteLINK offers the ability to modify your store tremendously through custom design or custom programming to offer almost any concevable design or feature while maintaining it's unique 2-way integration with MOM. Other eCommerce software may say they are flexible, but either their custom features don't work with M.O.M. or they will charge you an arm and a leg to make the modifications to have them work with M.O.M.

SiteLINK is designed with Flexibility in mind. You can modify the layout yourself, hire a third=party designer, or you can have our design team create a custom design specifically for your site.

There is no limit to the features or the design possibilities you can have for your site.


"better performance"
==> I'm not sure specifically what this refers to, but SiteLINK stores offer excellent speed and response rate, and the feature set is unmatched in the industry. You'll have a hard time finding a better performing eCommerce software out in the market.

"quicker updates"
==> The only quicker updates possible would be "real-time" integration, and that is only possible when the eCommerce store and back-end system are on the same server or network. This isn't the case with 99.999% of the eCommerce stores on the web.

Currently SiteLINK offers a 1-click order retrieval and store updating system. This system uses a secure XML data stream that gets your orders from SiteLINK into MOM and them publishes your updates to the web store. Just click the button and your site it updated. What's easier than that?

However, coming soon, SiteLINK will offer an automated upload/download feature that will give your SiteLINK store near-real-time integration. Your MOM system and your SiteLINK store will "talk" to each other on a scheduled period of time without the need to click anything. No other system offers this level of integration with your website (expect those few that have everything hosted on the same network).

We're working on that now and expect it out before the holiday season.

"enhanced SEO"
==> SiteLINK has many features built in specifically for SEO, and the results have been tremendously positive. SiteLINK has a built in Google Sitemap Generator, a Froogle data feed, Meta Tag generators for each product and department, breadcrumb navigation, and many other SEO specific feature. Many SiteLINK stores have thousands of pages indexed on Google.

"more uptime"
==> SiteLINK stores have tremendous uptime. We have 2 battery backup units for our server room, a gas-powered generator for extended power outages, on-server monitoring programs, off-site monitoring programs, and 24/7 tech support. All of these details insure that our SiteLINK stores have the best level of up-time possible.

We've worked very hard over the years to build a first-rate eCommerce software and hosting service for our SiteLINK customers. We're continually looking at ways to improve our product from every area and will continue to offer additional services and enhanced features for SiteLINK and M.O.M.

Please feel free to contact me directly if you have any questions or concerns about SiteLINK or our hosting facility, or if you are interested in finding out more about what's in store for the future of SiteLINK.

Sincerely,

Neal Wexler
Director of SiteLINK Sales
Dydacomp Development Corp.
800-858-3666 x260
[email protected]
http://www.dydacomp.com
http://www.dydacomp.com/sitelink
SiteLINK Support: 973-774-4100
SiteLINK 24/7: 973-641-0901