jackhwl

We are currently running V5.2 and have just encountered an unusual but potentially major problem with the printing of our pick slips. We use the pick list/invoice combination option, so we only get one document per order instead of a separate invoice. We have been using MOM for about 4 years, and this is the first time(I think) that the batch processing has created duplicate documents for the orders. Our order fulfillment people noticed the dups, and separated them into separate groups. I thought at first that our operator had just printed them twice, but they had been interspersed. However, not all of the orders were duplicated. There was a small group of orders that had been printed only once. I don't know of anything that our operator could have done to create this situation.
Has anyone else encountered a similar problem, and if so, how was it resolved? Any assistance would be appreciated.

John Howells
W. Atlee Burpee & Co.