AdriannaI

This is a complicated problem. Go through each of these steps with each item you are having a problem with.

Open the item in Stock Item Lookup
1. On the General tab, Make sure the "Allow Drop Shipping" box is checked.
2. On the Inventory tab, Check the "Bin Preference" Open the Bin Number (down arrow)
A. If you only have one bin, select it and use the edit button to make sure the drop ship box is checked.
B. If you have more than one bin, delete all of the extra bins.

WARNING if you have set up an item to both be in stock and available for drop ship, you will need two bins and the salesperson will have to choose a bin when they sell the item. The stock bin must show how many of the item are in stock. (I recommend you have a separate item for drop ship items and stock items)

If this does not cure your problem, check the supplier info to make sure it is set up correctly.

Your second question is: "Do I need to reset the order?"
If you need to have a copy of the purchase order, yes. otherwise, no.
If you reset the order, delete the drop ship item and reenter it.

If you have any further problems, just ask.

Now what if one item is committed and the other is drop ship? I went ahead and processed the card, thinking that the purchase order would print out as well as the invoice with the packing slip and pick ticket. And if I reset the order and reenter, will it try to charge the card again?

Thank you for your help.

Thank you! Another question, why is it that sometimes drop ship purchase orders don't print? Do I need to reset the order?