oneduality

I'm a web developer and recently we chose MOM + SiteLINK as a replacement system for one of our clients..

Customizing SiteLINK wasn't an issue, and everythign has gone very smoothly thus far.. but then came time to integrate UPS Worldship .. the instructions were pretty lengthy and in trying to make sure everything went right ... We called in our clients UPS contacts for anyone who's had experience integrating MOM and Worldship .. they sent out a guy who seemed like he could barely work a computer

He went through the UPS Worldship portion of the instructions and I handled the MOM configuration ..

Issue #1

After we export the shipping information from MOM and import it into Worldship, we do see the orders in there but there doesn't appear to be an order number or a customer id in that screen.. with their previous system, they said the order ID showed up in the customer id field as they were reviewing the order.

Issue #2

When we export back out, despite the fact we only had 2 orders imported for the test, it exported 197 items .. I suspect these are orders that they have processed before, but I'm not familiar with Worldship enough to know what that is about.. every time I run an export, it is always a large number.. it's as if it's constantly re-exporting the same thing..

Issue #3

After I've processed an order with Worldship (F10 and printed the label) .. and then I export those 197 entries ... then re-import back into MOM .. the information doesn't appear to go anywhere.. this lead me to open up the CSV file .. it had 3 fields, tracking number, reference 3 and reference 4 ... only the tracking number field had any data.. which tells me that MOM had no way to link that tracking number to a package .. which probably ties back to Issue #1 .. .. I would imagine at very least that there should be a tracking number and a box id or something?

Issue #4

Every time Worldship does an import from MOM, the same orders come in each and every time .. almost seems similar to Issue #2 .. or maybe it's doing this because the tracking information never came back? again I'm not familiar enough with this..

Any ideas or pointers? I would greatly appreciate it

When I print packing lists and box labels I am getting this error.. (attached)

I can print invoices and other things just fine... I get this error even if I'm just trying to view the item I'm printing ..

This is MOM 6.0 XL by the way... any clues?

 error.jpg   73.2KB   12 downloads