recycleworks's Content

#2353 New to Mom

Posted by recycleworks on 26 November 2008 - 05:19 AM in MOM FAQ Introductions

I've recently started a new Job and am currently working my way around MOM (slowly). I wonder if anyone knows what to do about changing the product selling values on MOM when the 15% VAT comes into effect on 1st December. The VAT code can be changed easily, but the stock code selling values - will these need to be changed manually?

Any offer of assistance would be great.

Thanks

#2184 Invoices not showing on Sales List

Posted by recycleworks on 01 July 2008 - 07:02 AM in Invoicing and Printing Issues

Hi.

Our accounts department have told me that there are invoices from last month not showing on the MOM slaes list, and they have printed the invoices off for me.
Instead of an A or a B they have asterixes after the order numbers - does this mean anything? :blink:

Thanks in advance

#2083 Adjusting payment balance to zero

Posted by recycleworks on 28 April 2008 - 05:36 AM in General Mail Order Manager Discussion

Thanks ppl, this one has been puzzling me for a while

Very useful

#2071 Adjusting payment balance to zero

Posted by recycleworks on 22 April 2008 - 02:01 AM in General Mail Order Manager Discussion

I've just applied a payment to the wrong customer, I only noticed when I printed the invoice.

I can't cancel the order without adjusting the payment balance to zero, but how do I do that?

Thanks in advance

#2026 Cannot invoice trade orders

Posted by recycleworks on 10 March 2008 - 02:05 AM in General Mail Order Manager Discussion

To set up an account, open the customer file and select the finance tab. Set the credit limit that you desire and then you will be able to charge an order to invoice.

If you can't invoice these customers, they may have overspent their credit limit.

Thankyou very much, this has been a major headache for me, I really appreciate you taking the time to answer, and of course in the spirit of the community, I'll always offer help when I can around here.

#2015 Cannot invoice trade orders

Posted by recycleworks on 05 March 2008 - 06:06 AM in General Mail Order Manager Discussion

This is a double pronged issue.

Most pressing is the fact that two of the trade customers whom I usually bill all at once cannot be invoiced for some reason.

By this I mean that I cannot select Invoice in the payment information section of the order total tab.

I thought it was because some of the items were out of stock or on back order, but I've made sure everything is available, and it still won't allow me to select invoice. :blink:

The second part of this issue is that I don't know how to set up a customer so that I have the option to select invoice instead of credit card payment/cheque or whatever

Thanks in advance!

#2014 Current Unit Cost Basis

Posted by recycleworks on 05 March 2008 - 05:57 AM in General Mail Order Manager Discussion

You can use dbuwin to edit the cost. Open the stock.dbf table. Find the item that you wish to change the cost. Edit the uncost field.

You are warned that you will not be able to change the cost later because you cannot directly change it in MOM. It is recalculated each time you receive more product.

dseibold you really are a superstar. I'll look into dbuwin, but it sounds like something i have to buy and won't be allowed to by my boss.

That's interesting about the recalculation, does this mean I can affect the Unit cost when I'm receiving? I'll be checking that out too!

Thanks again

#2012 Current Unit Cost Basis

Posted by recycleworks on 03 March 2008 - 07:57 AM in General Mail Order Manager Discussion

Does anyone know about how to update "Current Unit Cost Basis" in "Stock Item Information"

Occasionally I want to change this figure, but the box is always grayed out and it's contents uneditable.

When I add a new item I can set the cost there, but if I ever return to it, it is grayed out.

Also, if I neglect to add a cost, I am warned that I will not to be able change the cost later. How can this be?

Any help much appreciated.

#2005 What's the Deal with V.A.T.

Posted by recycleworks on 26 February 2008 - 11:01 AM in General Mail Order Manager Discussion

Am I right in saying that MOM treats all costs, both for customer invoicing and supplier purchasing, as having V.A.T. included, and that it calculates reports accordingly?

Thanks in advance

#2004 back orders

Posted by recycleworks on 26 February 2008 - 10:56 AM in General Mail Order Manager Discussion

Why does stock appear to be back ordered when we know that the stock is available?

If you created an order whilst there was no stock and subsequently got stock in, you have to change the item status to filled.

select the line item and the goto the "ITEM EDITS" menu at the topof the screen. then go to "CHANGE STATUS" and change it to filled.

the status should change from BO (back ordered) to CM (committed) and you can process the order.

#2001 Taming The Backspace Key

Posted by recycleworks on 25 February 2008 - 08:39 AM in General Mail Order Manager Discussion

Is there a way to configure MOM 5.4 to limit the Backspace key to the current field?

i doubt it, but you could just try using CTRL+A to highlight the full field you are trying to change, and start typing again, much quicker than using backspace anyway

#1999 Drop Shipped Composite Items

Posted by recycleworks on 21 February 2008 - 02:54 AM in General Mail Order Manager Discussion

Have you tried a breakout item?
You create a kit called the Worm Farm Kit.
When you sell the kit, MOM will add the Worm Farm and the Worms to the order for you. (3 line items on your order)

That should solve your problem.

Thanks, I had not tried the breakout, I'll do that now an report back!

#1997 Drop Shipped Composite Items

Posted by recycleworks on 20 February 2008 - 08:51 AM in General Mail Order Manager Discussion

Hi again.

I'm hoping to set up the following scenario. I've had a good look in the manual, but still haven't acheived it

We sell a worm farm and the worms that go with it are supplied by a partner

At present, to get the worm farm and the worms to the customer i have to add two items to the list - the farm (at �x.xx) which we send, and the worms (at �0.00), and the system will email the worm supplier to send them.

Is it possible that i can just add the worm farm to the order, and the system would know to email the worm supplier a drop ship purchase order, without me having to add it to the invoice?

i've tried to add the worms as a composite item in 'maintain stock item' for the worm farm, but when i processed the order, no drop shipment purchase order was created or sent.

Any ideas where i might be going wrong?

Thanks in advance

#1981 Exporting Customer Email List

Posted by recycleworks on 04 February 2008 - 01:34 AM in General Mail Order Manager Discussion

Many Thanks

#1976 Exporting Customer Email List

Posted by recycleworks on 31 January 2008 - 02:17 AM in General Mail Order Manager Discussion

Hi folks, could anyone explain how to export a list of our customers email addresses, I'm sure it will be straight forward but I haven't found it yet.

If I do find out i'll report back in this thread!

Thanks

Farmer John