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There have been 5 items by jim bennett (Search limited from 20-May 23)
#444 M.O.M. Features Wishlist
Posted by jim bennett on 05 January 2005 - 12:54 PM in General Mail Order Manager Discussion
We need the option to make "Drop Ship" items be a "Composite" item. We could then drop ship a full case of product in a variety of colors or sizes, instead of jut a single color. This feature would dramatically increase sales and make money for my company. Also, there is no greater need of improvement for MOM than DHL and FedEx shipping to be integrated into MOM, identical to UPS Compatible Interface. I know from experience that Harvey Soft is not the answer. FedEx shipping is critical for an Internet or mail order business to control shipping costs. Also, It is extremely important to be able to print my invoices at the "Packing Stage" and that all items, both in stock items and drop ship items print on a single piece of paper.
#442 Potential Customer Needs User Reviews
Posted by jim bennett on 05 January 2005 - 10:52 AM in General Mail Order Manager Discussion
MOM support
Generally good. There are some support personnel that will research my problems and follow up. I learned their names, kept notes, and always email the specific person about my issue, asking them to contact me. There are other tech support individuals, who when they pickup my call, I know it would be better to just hang up, dial again and wait on hold, sometimes for quite awhile, hoping one of the really good techs takes my call the second time.
Sitelink
There are better and less expensive alternatives
UPS Compatible Interface
Works flawless. No complaints at all.
FedEx Shipping
Awful, non-existent, a joke. I even purchased HarveySoft and MOM's USI in order to ship via FedEx. It was a waste of money and time. Printing an invoice at the packing stage using MOM and Harvey is impossible, plus numerous other problems.
Drop Shipping
MOM handles drop shipping generally well. Drop shipping is the only way, other than competitive shipping companies (FedEx and DHL) to control our shipping costs. MOM should invest considerable resources to enhancing drop shipping. For example: we need the option to make "Drop Ship" items to be a "Composite" item. We could then drop ship a full case of product in a variety of colors, instead of jut a single color. This feature would dramatically increase sales and make money for my company
Problems on the horizon
DHL shipping is not even being discussed. As a Mail order company, we are at the mercy of UPS. We pay what ever they demand. Excessive fees for address corrections, OS boxes, and on and on. The only way we have to control our shipping costs is to have alternative shipping companies (FedEx and DHL) in order to get UPS to the bargaining table.
Good Luck
#327 Link or import into Access?
Posted by jim bennett on 24 November 2004 - 01:20 PM in MOM & FOX Database Issues
#312 Invoice Printing too wide
Posted by jim bennett on 02 November 2004 - 12:41 PM in Invoicing and Printing Issues
#311 MOM, Fedex Shipping and HarveySoft
Posted by jim bennett on 02 November 2004 - 10:59 AM in Shipping Issues & Calculation
I am using MOM 5.1, Harvey Soft, and MOM's USI. I need to print my invoices at the packing stage of order processing so I can pack the invoice into the box being shipped. Because of that, I need MOM to calculate the shipping charges for FedEx packages before the packages go into Harvey Soft where the FedEx shipping label can be printed. But the problem is that MOM does NOT factor in the "rural surcharges" so MOM undercharges $3.50 for every package I ship, via FedEx, to a rural surcharge area. MOM tech support advises that is the way MOM is designed to work, but gets expensive for me. Does anyone know of a work around, or of custom programming, or anything else that could help solve this problem? I would greatly appreciate any feedback, as I have been working for several months trying to ship FedEx packages. Thank you in advance for any help and advise.
Jim Bennett
The Depot
Tonganoxie, KS
[email protected]
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