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#2402 Backordered

Posted by lvi56 on 09 February 2009 - 11:45 AM in General Mail Order Manager Discussion

OUCH! That makes the item not BO in the STOCK database, but doesn't take into account the database that has those items on BO on specific orders. No offense, but I can clearly tell that you should NOT be using DBUWIN! You should have gone into MOM, list status of pending orders that are BO (narrowing it down to one specific sku if you want) and then open those orders and removing the item with BO status. What you have done will surely create the crashing of the MOM program during daily use whenever it encounters database corruption (which is what it is at this point.)


It hasn't been a problem yet. Though I can see now how it could be, thanks for pointing it out. What we were doing was wiping everything from our database by deleting items and orders, to start from scratch. There were so many problems before, and many times having database corruption. Now everything is stable and we can do the list pending orders way of doing it.


#2391 MOM a Nightmare

Posted by lvi56 on 03 February 2009 - 01:29 PM in General Mail Order Manager Discussion

I agree with all those points. Plus the fact they made false promises to get you to buy the crap.
I'd ditch MOM and write my own program if I could. But we've invested so much in the damn system already that the boss doesn't want to invest any more.

So many damn bugs and problems and cant do this and cant do that.

Heck, you could get much better stuff for free from microsoft. Get Visual Studio, learn VB.NET code, learn SQL Server database, and create your own sales system from that. Or hire a programmer to do it for you, either way it's much cheaper. plus if you have an issue, its your program, you can go back and change whatever you want.


#2390 Backordered

Posted by lvi56 on 03 February 2009 - 01:19 PM in General Mail Order Manager Discussion

What did you change in the files ?

I am having the same problem


Change the backorder column. You'll have to scroll through and find the items, then you'll see in the backordered column a number, change that to zero.
Backup the entire database before doing anything.


#2348 MOM won't take a cash deposit

Posted by lvi56 on 19 November 2008 - 11:51 AM in Known Bugs, Work Arounds, and Fixes

We have had the same problem trying to create a lay-a-way system in our two shops.
We found a way to do this through POP. It's a little complicated but It's tested and works.

>Select a Bill to, either create or choose a customer.
> Say an item is $10, customer wants to put down half that, $5, enter $5 into tendered cash. (we haven't tested this with credit yet, but it should work the same in theory)
>A window will pop up saying "you need to collect the full amount, do you want to re-enter?", click No
> Select "show order total" you will see the $5 payment applied
> Select "Come back later" to put the sale on hold
> when you come back, select Multi-pay, you will see the last applied payment listed, with a balance of payment needed.
> Add a new payment to match balance of payment. If done right the balance of payment needed should be 0.
> Save order


#2342 Backordered

Posted by lvi56 on 14 November 2008 - 10:46 AM in General Mail Order Manager Discussion

Solution.

Went into dbuwin and modified the stock.dbf and bin.dbf tables. Also worked on changeing commited items. I backed up the entire database first of course.


#2339 Backordered

Posted by lvi56 on 10 November 2008 - 02:58 PM in General Mail Order Manager Discussion

I've been trying to delete old items from inventory. I have run into a problem with multiple items being backordered. How can I un-backorder the items? Nothing i found in other posts here has helped.


#2239 POP card processing through MOM

Posted by lvi56 on 09 September 2008 - 11:42 AM in Credit Card Processing & Accounting

That is just what I'm looking for.
I created the new card type as you said, but when I go into the POP and try to do a sale with this card type selected its says "Ready to Charge: (amount)" I click approve and a window comes up saying "There is nothing to charge on this order"

I figured out you have to have something entered as card #, I put a 0, clicked approve, and the window to enter the code comes up.
Thanks for the help. This is all we need for now, we will be looking at processing through MOM later.


#2236 POP card processing through MOM

Posted by lvi56 on 08 September 2008 - 10:32 AM in Credit Card Processing & Accounting

If using a 3rd party card reader, all you'd enter into MOM is the Approval Code and let the other system maintain the data.

Why aren't you using the POP card swipe feature within MOM instead so that it populates the order with the credit card info and get the approval from within MOM?


It will not let me enter the approval code without first filling in the card info. We have a stand alone 3rd party reader, and i see no way to connect that to the computer for MOM to take the swipe info.


#2229 POP card processing through MOM

Posted by lvi56 on 03 September 2008 - 11:37 AM in Credit Card Processing & Accounting

We have just begun setting up a store front POP location with MOM. We use a 3rd party card verification, swipe card through a stand alone reader/keypad which verifies the card. I'm wondering how to set it up where MOM knows of the card used (all the card info) and of the verification to complete the sale through MOM.
I know from the manual that there is a place to enter the verification number to complete the sale, but to get there you must enter card number, exp date etc..How can I get around this?


#2219 MOM won't kick cash drawer open

Posted by lvi56 on 25 August 2008 - 10:44 AM in General Mail Order Manager Discussion

Most likely it's the drawer. Did something not get hooked up properly after you made the move?


The drawer opens when I do a test print. When I try opening from POP settings, it appears to have worked (like before), but nothing happens. There is nothing waiting to be printed. We tried different ports to see if that would make a difference but it didn't. The open sequence is correct, and the same one that worked before. I also tried to set the printer driver back from 4 to 3 but again no difference. MOM will also print receipts through POP.


#2216 MOM won't kick cash drawer open

Posted by lvi56 on 22 August 2008 - 10:47 AM in General Mail Order Manager Discussion

I had everything working perfectly, then one day it just stopped working. MOM will not open the cash drawer, the open sequence is correct and worked at one point. We didnt change any settings or the printer or the drawer. The only thing we did was move everything to another location. Thats when problems started, and now continue even in the same configuration we originally started testing with. I tried to contact MOM tech support, but so far they havent been able to help. Any ideas?

MOM ver. 5.4
Epson TM-T88IV printer
Windows XP pro


#2215 Receipt logos and other info

Posted by lvi56 on 13 August 2008 - 12:25 PM in Invoicing and Printing Issues

I need to include a company logo on the receipt. I'm using MOM 5.4 and Epson TM-T88VI printer. And is there a way to include additional info on the receipt, apart from the "message to be printed", such as a coupon?



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