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Price Change after Item "Ships"


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#1 Megan

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Posted 24 June 2010 - 09:33 AM

Is there a way to change the unit price of an item if the batch has already been processed and the item shows "shipped"? The order has not gone out yet and we have a price discrepency.

#2 dseibold

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Posted 24 June 2010 - 12:02 PM

Yes, just bring up the order, Reset the invoice (CTRL-R), change the price, charge or refund as needed, then reprint the invoice.
Of course Resetting the invoice will require permissions from your administrator.
David Seibold
Wild Horses, Inc.
Operations Manager

#3 Megan

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Posted 24 June 2010 - 12:41 PM

Thank you! That worked. :D

#4 planetdj

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Posted 25 June 2010 - 04:53 PM

Thank you! That worked. :D


If you use MOM for ANY accounting functions (including exporting to QB) then only use the Reset Order solution named above on orders that haven't posted off to QB. So, as a general rule, only reset what was done on TODAY's date. If the issue had been discovered the next day, the safest solution is to process a return on the item and then add the same item again to the order, changing the Item Status to Shipped (FORCE-SHIP it.) This will keep your financial info accurate.
Chris Whybrew
PLANET DJ, INC
www.planetdj.com

#5 dseibold

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Posted 28 June 2010 - 10:39 AM

If you use MOM for ANY accounting functions (including exporting to QB) then only use the Reset Order solution named above on orders that haven't posted off to QB. So, as a general rule, only reset what was done on TODAY's date. If the issue had been discovered the next day, the safest solution is to process a return on the item and then add the same item again to the order, changing the Item Status to Shipped (FORCE-SHIP it.) This will keep your financial info accurate.


Good advice, Chris! We don't use MOM for any bookkeeping functions but we find this process is still essential for good operations.
David Seibold
Wild Horses, Inc.
Operations Manager




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