Hello again,
I have noticed that the address verification has deleted a suite number off the address, does anyone know a way to fix this?
THanks!
Megan's Content
There have been 9 items by Megan (Search limited from 19-May 23)
#2818 Address Verification Problem
Posted by
on 25 October 2010 - 01:54 PM
in
Known Bugs, Work Arounds, and Fixes
#2817 Inventory Problem
Posted by
on 25 October 2010 - 01:53 PM
in
Known Bugs, Work Arounds, and Fixes
Thank you for your help. We did reindex and that fixed the problem.
Megan,
You didn't mention which version of MOM that you are using but all of the FoxPro Versions of MOM will have this problem from time to time. It would be wise to reindex your database at least weekly to minimize problems like this. Do that now if you haven't already. Then if your problem still exists, have Dydacomp help you correct the problems.
It sounds like you are new to handling MOM so having Dydacomp help you once will be helpful. Once you have walked through the process with them, you will know a little on how to use the tools that are available and we can tell you what to look for and what tables to correct in the future.
Enjoy!
#2815 Inventory Problem
Posted by
on 20 October 2010 - 10:29 AM
in
Known Bugs, Work Arounds, and Fixes
Hello,
We are having a problem with the incorrect inventory.
The item comes up and should have 30 in stock on shelf. For some reason, it shows 70 on back order and 30 commited, none available.
I checked the order status report to see if any were on back order or waiting to be batched, and none were. I checked the inventory transaction report and it is correct that 30 should be in stock and available.
I have a claim open with Dydacomp, but am wondering if anyone has come across this before!
Thanks!
We are having a problem with the incorrect inventory.
The item comes up and should have 30 in stock on shelf. For some reason, it shows 70 on back order and 30 commited, none available.
I checked the order status report to see if any were on back order or waiting to be batched, and none were. I checked the inventory transaction report and it is correct that 30 should be in stock and available.
I have a claim open with Dydacomp, but am wondering if anyone has come across this before!
Thanks!
#2803 Sales Reports
Posted by
on 28 July 2010 - 03:20 PM
in
Known Bugs, Work Arounds, and Fixes
Hi Egan,
Do you have Report Builder installed for 7i yet? If not, contact Dydacomp for a 1-user license and then report back here.
Okay, Finally got report builder installed and ready to go. Can anybody assist me with the following reports:
1. Report for a specific order type, with order numbers, and items on the orders.
2. Report for Serialized Inventory and the specific orders that they were shipped on.
Thank you for your time it is much appreciated.
#2790 HOW DO YOU REFUND A CREDIT CARD
Posted by
on 08 July 2010 - 02:52 PM
in
Known Bugs, Work Arounds, and Fixes
Order was placed and credit card was approved but now customer wants to cancel. I returned the item but how do you refund the credit card?
#2787 International Shipping
Posted by
on 07 July 2010 - 09:15 AM
in
Known Bugs, Work Arounds, and Fixes
WHat steps should we take to ship internationally. We usually go through fedex.com to make the labels, but is there a way in M.O.M. to make an international label?
#2779 Printing in the Batch
Posted by
on 30 June 2010 - 11:05 AM
in
Known Bugs, Work Arounds, and Fixes
Does anyone know a way around printing out dropship invoices in the batch.
For example:
The orders that we are shipping from our location should print the invoice for the customer, but the items that are coming from a vendor do not need that invoice printed.
Is this just a setting we can change?
Thanks in advance for responses.
For example:
The orders that we are shipping from our location should print the invoice for the customer, but the items that are coming from a vendor do not need that invoice printed.
Is this just a setting we can change?
Thanks in advance for responses.
#2769 Price Change after Item "Ships"
Posted by
on 24 June 2010 - 12:41 PM
in
Known Bugs, Work Arounds, and Fixes
Thank you! That worked. 
#2767 Price Change after Item "Ships"
Posted by
on 24 June 2010 - 09:33 AM
in
Known Bugs, Work Arounds, and Fixes
Is there a way to change the unit price of an item if the batch has already been processed and the item shows "shipped"? The order has not gone out yet and we have a price discrepency.
