Mail Order Manager & Dydacomp Sitelink Tech Support Forums: dseibold - Viewing Profile - Mail Order Manager & Dydacomp Sitelink Tech Support Forums

Another thought...

If your item shows a BO code, it is not a drop ship - it's a back order.
If your item has a code of PB, it is not a drop ship - it's a back order.
Your drop ship item must be a separate line item.

AdriannaI, on 08 December 2011 - 04:07 PM, said:

First, if you have already charged the customer for the full amount of the order, resetting will not change anything and MOM will not try to charge again unless you change something and then it will want to charge or refund the difference.

Second, I wouldn't want to mess with your existing order at all... just leave it as it is. If you need a purchase order, make one by hand.

But, if you insist on doing the whole thing, do the following:
1. Make sure you have the two bins set up correctly as I described in the previous post.
2. Reset the order.
3. delete the drop ship line item.
4. add the drop ship item back to the order.
5. make sure you have it pulling from the correct bin - select the item and look for the "Pick Location" and verify it is pulling from the drop ship bin.
6. Verify nothing has changed in the financial side. (you may need to correct the shipping)
7. Print the order.
8. Cross your fingers and hope and pray that everything worked right... LOL

AdriannaI, on 08 December 2011 - 02:17 PM, said:

This is a complicated problem. Go through each of these steps with each item you are having a problem with.

Open the item in Stock Item Lookup
1. On the General tab, Make sure the "Allow Drop Shipping" box is checked.
2. On the Inventory tab, Check the "Bin Preference" Open the Bin Number (down arrow)
A. If you only have one bin, select it and use the edit button to make sure the drop ship box is checked.
B. If you have more than one bin, delete all of the extra bins.

WARNING if you have set up an item to both be in stock and available for drop ship, you will need two bins and the salesperson will have to choose a bin when they sell the item. The stock bin must show how many of the item are in stock. (I recommend you have a separate item for drop ship items and stock items)

If this does not cure your problem, check the supplier info to make sure it is set up correctly.

Your second question is: "Do I need to reset the order?"
If you need to have a copy of the purchase order, yes. otherwise, no.
If you reset the order, delete the drop ship item and reenter it.

If you have any further problems, just ask.

AdriannaI, on 02 December 2011 - 03:33 PM, said:

The easiest answer is to reset and repack the ticket. Look for the R icon and reset ALL. It will allow you to print a new A tag and new pick tickets as if you had never printed the order before.

totalnut, on 23 August 2011 - 02:20 PM, said:

We use the check payment and enter CASH as the check number.
For money orders, do the same and we enter MO as the check number.