HOW DO YOU REFUND A CREDIT CARD

Mail Order Manager & Dydacomp Sitelink Tech Support Forums: HOW DO YOU REFUND A CREDIT CARD - Mail Order Manager & Dydacomp Sitelink Tech Support Forums

Page 1 of 1

You cannot start a new topic
You cannot reply to this topic

HOW DO YOU REFUND A CREDIT CARD

#1 Megan

Newbie

Group: Members
Posts: 9
Joined: 24-June 10

Posted 08 July 2010 - 02:52 PM

Order was placed and credit card was approved but now customer wants to cancel. I returned the item but how do you refund the credit card?

#2 dseibold

Advanced Member

Group: Moderators
Posts: 133
Joined: 23-February 05
Gender:Male
Location:Stockton, CA

Posted 08 July 2010 - 03:14 PM

Megan, on 08 July 2010 - 02:52 PM, said:

Order was placed and credit card was approved but now customer wants to cancel. I returned the item but how do you refund the credit card?

Print the order and then you will see that a refund is due. Process the credit card and it will be done. Don't worry about any messages that the refund was more than the charge - Just OK it and do it.
Everything should come out OK.

If the cancellation is the same day as the sale, you may want to just void the transaction in MOM and in Authorize.net BOTH. This may save you a few pennies on the transaction fees.

David Seibold
Wild Horses, Inc.
Operations Manager