[Megan]

Is there a way to change the unit price of an item if the batch has already been processed and the item shows "shipped"? The order has not gone out yet and we have a price discrepency.

[dseibold]

Yes, just bring up the order, Reset the invoice (CTRL-R), change the price, charge or refund as needed, then reprint the invoice.
Of course Resetting the invoice will require permissions from your administrator.

[Megan]

Thank you! That worked.

[planetdj]

Megan, on 24 June 2010 - 12:41 PM, said:

Thank you! That worked.

If you use MOM for ANY accounting functions (including exporting to QB) then only use the Reset Order solution named above on orders that haven't posted off to QB. So, as a general rule, only reset what was done on TODAY's date. If the issue had been discovered the next day, the safest solution is to process a return on the item and then add the same item again to the order, changing the Item Status to Shipped (FORCE-SHIP it.) This will keep your financial info accurate.

[dseibold]

planetdj, on 25 June 2010 - 04:53 PM, said:

If you use MOM for ANY accounting functions (including exporting to QB) then only use the Reset Order solution named above on orders that haven't posted off to QB. So, as a general rule, only reset what was done on TODAY's date. If the issue had been discovered the next day, the safest solution is to process a return on the item and then add the same item again to the order, changing the Item Status to Shipped (FORCE-SHIP it.) This will keep your financial info accurate.

Good advice, Chris! We don't use MOM for any bookkeeping functions but we find this process is still essential for good operations.