3 replies to this topic

[brucesenator]

We are one of the companies who purchased Mail Order Manager based upon the sales protestations from DydaComp. Unfortunately there are key differences and changes in their program as follows:

1) M.O.M. was stated to be able to handle unlimited inventories. After purchase they said it could only handle up to a few thousand without collapsing.

2) M.O.M. was stated to be able to process credit card batches through a dozen or so different services. After purchase DydaComp cut off IC Verify (which DydaComp initially promoted and had our firm purchase this software) and every other credit card verification method, except "Authorize.Net".

We have found out that DydaComp is a "reseller" with Authorize.Net, and the ONLY RESELLER. It costs $299 setup fee directly with Authorize.Net. DydaComp wants to charge $595, plus they want an additional $1000 for general tech support.

If we do not pay these extortionate fees, they will NOT allow M.O.M. to 'recognize' the Authorize.Net "gateway". What M.O.M. is apparently doing is FIRST looking out to DydaComp. If DydaComp sees that our firm has paid the additional fees (about $1200 extra), THEN AND ONLY THEN will our firm be allowed to pass the DydaComp "gateway".

In effect, DydaComp is establishing their own gateway, as a barrier to accessing the credit card payment processing gateway of Authorize.Net.

Our position is that this violates federal law: "Interstate Commerce", "Racketeering", "Extortion", anti-competition, etc.

We paid for this software explicitly with the understanding that we would be processing via IC Verify (or similar). We did not purchase this software knowing that we would be later locked-in to paying extortionate fees to DydaComp just to have access to the payment gateway.

We would like information from others who have found this problem. What have you done to overcome it, within DydaComp, outside DydaComp such as with other programming, or in the legal arena (suing the pants off DydaComp).

We are looking ourselves at both civil action in federal court, in addition to asking the United States Attorney General to begin investigations for criminal prosecution. Any information available to assist would be appreciated in resolving these issues.

Hopefully, DydaComp will take off their, in our view, unlawful restrictions and thus allow access to Authorize.Net. Hopefully DydaComp will allow access to other credit card authorization services, as was the case when we purchased their product. If they do not, it is off to federal court.

FYI, DydaComp corporate information is as follows:

Dave Kopp, President
Robert Coon, Vice President
Dydacomp
11 D Commerce Way
Totaway, New Jersey 07512

According to DydaComp, they are incorporated in New Jersey.

Thank you,
Bruce Senator

[momdupe]

We are one of the companies who purchased Mail Order Manager based upon the sales protestations from DydaComp. Unfortunately there are key differences and changes in their program as follows:

1) M.O.M. was stated to be able to handle unlimited inventories. After purchase they said it could only handle up to a few thousand without collapsing.

2) M.O.M. was stated to be able to process credit card batches through a dozen or so different services. After purchase DydaComp cut off IC Verify (which DydaComp initially promoted and had our firm purchase this software) and every other credit card verification method, except "Authorize.Net".

We have found out that DydaComp is a "reseller" with Authorize.Net, and the ONLY RESELLER. It costs $299 setup fee directly with Authorize.Net. DydaComp wants to charge $595, plus they want an additional $1000 for general tech support.

If we do not pay these extortionate fees, they will NOT allow M.O.M. to 'recognize' the Authorize.Net "gateway". What M.O.M. is apparently doing is FIRST looking out to DydaComp. If DydaComp sees that our firm has paid the additional fees (about $1200 extra), THEN AND ONLY THEN will our firm be allowed to pass the DydaComp "gateway".

In effect, DydaComp is establishing their own gateway, as a barrier to accessing the credit card payment processing gateway of Authorize.Net.

Our position is that this violates federal law: "Interstate Commerce", "Racketeering", "Extortion", anti-competition, etc.

We paid for this software explicitly with the understanding that we would be processing via IC Verify (or similar). We did not purchase this software knowing that we would be later locked-in to paying extortionate fees to DydaComp just to have access to the payment gateway.

We would like information from others who have found this problem. What have you done to overcome it, within DydaComp, outside DydaComp such as with other programming, or in the legal arena (suing the pants off DydaComp).

We are looking ourselves at both civil action in federal court, in addition to asking the United States Attorney General to begin investigations for criminal prosecution. Any information available to assist would be appreciated in resolving these issues.

Hopefully, DydaComp will take off their, in our view, unlawful restrictions and thus allow access to Authorize.Net. Hopefully DydaComp will allow access to other credit card authorization services, as was the case when we purchased their product. If they do not, it is off to federal court.

FYI, DydaComp corporate information is as follows:

Dave Kopp, President
Robert Coon, Vice President
Dydacomp
11 D Commerce Way
Totaway, New Jersey 07512

According to DydaComp, they are incorporated in New Jersey.

Thank you,
Bruce Senator

[momdupe]

Hi Bruce, et al.

We too are being charged through Authorize; MOM forced us to close our current Authorize accounts and re-open them through DydaComp. I agree that it's not allowing "free trade", and there should be something done about it. Unfortunately, Dydacomp has deeper pockets than we do...

Also MOM had so many issues with functioning properly (uploading to Amazon, generating emails with tracking info, listing prices with items, on and on....) that we would like to sue their pants off too.

If we can help, holler.
Laurel

[JackHorner]

Hi Bruce, et al.

We too are being charged through Authorize; MOM forced us to close our current Authorize accounts and re-open them through DydaComp. I agree that it's not allowing "free trade", and there should be something done about it. Unfortunately, Dydacomp has deeper pockets than we do...

Also MOM had so many issues with functioning properly (uploading to Amazon, generating emails with tracking info, listing prices with items, on and on....) that we would like to sue their pants off too.

If we can help, holler.
Laurel

Evidently, it is also illegal to tie up (encrypt, for instance) a customer's data with your leased software, thereby forcing them to use your services while charging them extortion fees. This is precisely what they were doing last I checked.

Do any of you have a SiteLink website with them (or whatever they're calling it)? Try taking that data out of your database and putting it all in a SQL database so you can use an open source web server package. If it's impossible for you to do that without first paying them $50,000, then they're likely breaking the law.