4 replies to this topic

[SteveHaney]

Recently we've been seeing strange little gray markings in the credit card fields of our orders. They'll be over top of the credit card numbers which can make the numbers hard to read. The problem seems to be getting worse (in terms of frequency - it does not happen every time).

If you click to another tab and back again the gray markings will be gone, which leads me to believe this is a display issue. Has anyone had this problem and / or know any solutions? Thanks for any help!

Here is an image of what I'm talking about:



Edit: Sorry if this is the wrong forum, but I'm not sure where else to post this.

[SteveHaney]

Also should mention we haven't changed anything on the host machine in terms of drivers or MOM versions (and it was fine for years). And it's only this section that gets these strange markings.

[planetdj]

Recently we've been seeing strange little gray markings in the credit card fields of our orders. They'll be over top of the credit card numbers which can make the numbers hard to read. The problem seems to be getting worse (in terms of frequency - it does not happen every time).

If you click to another tab and back again the gray markings will be gone, which leads me to believe this is a display issue. Has anyone had this problem and / or know any solutions? Thanks for any help!

Here is an image of what I'm talking about:



Edit: Sorry if this is the wrong forum, but I'm not sure where else to post this.

I am going to say it is an issue with your monitor, not with MOM.

[SteveHaney]

If it was an issue with my monitor I wouldn't be able to take a screenshot and show you =) Plus it's happening on multiple machines.

If you mean it's an issue with graphics drivers, it's possible. But it was working fine for years, and nothing has changed to the host machine except use of MOM.

[planetdj]

If it was an issue with my monitor I wouldn't be able to take a screenshot and show you =) Plus it's happening on multiple machines.

If you mean it's an issue with graphics drivers, it's possible. But it was working fine for years, and nothing has changed to the host machine except use of MOM.

So it is intermittent, yet happening on multiple machines and only with the MOM program. Interesting. I wish I had an answer for you... I've never seen it before.