2 replies to this topic

[Mikee]

Hello everyone, we are a UK MOM using company with version 5.4 running on Windows SBS 2003. We have 12 users but are experiencing a problem which is making the system unusable. Whenever there is more than one user on the system MOM freezes after a few minutes locking everyone out. It works fine with one person only but whenever more come on the problem occurs. Once it has occurred we have to restart our server before anyone can get back on the system. We have re-indexed the system files and spoken to our UK support provider however they were not able to help and we have been talking to Dydacomp direct however they won't be available again until tomorrow afternoon which gives us a major problem Monday morning.

When the system freezes some of the error messages are:

Error reading file D:\temp\main.fxp
Error reading file K:\mom\cust.dbf
Error reading file d:\temp\udfs.fxp

Is there anyone who has experienced a similar problem or can advise anything else to try.

Thankyou in advance for any help

Mike

[Laura]

We are having the same problem. Works fine on the old sbs 2000 server. Copied the files to SBS 2003 and this happens. fine as long as only 1 person in the database. Then it freezes. What was the fix?

thanks!

[Laura]

I finally figured it out. While I corrected the permissions for all the files and subdirectories in the MOMWIN folder, I didn't change the permissions for the actual share. When the program created temporary tables/files, those are accessible to the user who created them, but when another user needed that information, they did not have the correct permissions, and they would lock up and cause a chain reation. After changing the permissions on the share this issue appears to have completely resolved.

Also, make sure there is only the TCP/IP protocol on the network, IPX, etc will slow things down and cause possible disconnections.

Laura