It was just brought to my attention by my accounting department that we are getting downgraded transactions using Authorize.net and MOM 4.3 which has caused us several hundred dollars in extra discount rate fees the last few months. My rep from FirstData, (processing company) gave me the info below but so far I have been unable to get a solution from either Dydacomp or Authorize.net. If I can't get this resolved I am just going to move my credit card processing out of MOM which will be a bigger hassle but alot cheaper in the meantime.
There are several choices of software and hardware that would solve your problem and would save you money over downgrades. If your software prompts for all right things no transactions would downgrade.
The software or hardware will need to prompt for:
1. Address (all cards).
2. Business cards (tax, id codes, etc.)
Authorize.net says that they are getting all the info needed except the credit card billing address info. (Which is causing the downgrade on my discount rate.)
Dydacomp says just to upgrade to the newest version because they don't support 4.3 anymore.
Any ideas on resolving this problem would be most appreciated.
Thanks,
Errol Berry
Ultimate Image Inc.
Phone: 480-966-8973
[email protected]
Downgraded transactions using Authorize.net and MOM 4.3
Started by uitoner, Oct 26 2006 08:12 AM
2 replies to this topic
#2
planetdj
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Advanced Member
- Location:Reno, NV, USA
Posted 01 November 2006 - 05:23 PM
It was just brought to my attention by my accounting department that we are getting downgraded transactions using Authorize.net and MOM 4.3 which has caused us several hundred dollars in extra discount rate fees the last few months. My rep from FirstData, (processing company) gave me the info below but so far I have been unable to get a solution from either Dydacomp or Authorize.net. If I can't get this resolved I am just going to move my credit card processing out of MOM which will be a bigger hassle but alot cheaper in the meantime.
There are several choices of software and hardware that would solve your problem and would save you money over downgrades. If your software prompts for all right things no transactions would downgrade.
The software or hardware will need to prompt for:
1. Address (all cards).
2. Business cards (tax, id codes, etc.)
Authorize.net says that they are getting all the info needed except the credit card billing address info. (Which is causing the downgrade on my discount rate.)
Dydacomp says just to upgrade to the newest version because they don't support 4.3 anymore.
Any ideas on resolving this problem would be most appreciated.
Thanks,
Errol Berry
Ultimate Image Inc.
Phone: 480-966-8973
[email protected]
Upgrade to MOM 5.4, or wait until MOM 6.0 comes out. I HATE having to pay for the upgrades, but after the smoke clears there are just so many new features worth getting (yes, and bug fixes taht should have been fixed anyways, I know!)
#3
DANNI
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- Members
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- 3 posts
Newbie
Posted 03 November 2006 - 07:15 AM
Errol-
I am an Account Representative at Dydacomp, and I wanted to respond to your post. First of all you are running on a version of MOM that is outdated, and in order to correct your issues with credit card processing-You were given two options:
1. Renew Support and do the latest program updated-
2. Upgrade your MOM program to a version that is up to date and is a guarentee fix to your problem. You are missing out on new features and enhancements of the program.
If you were to discontinue processing credit cards in MOM (as you mentioned), you will lose automation-
With any technology, there are always updates and upgrades-There is a solution to your problem, you just need to decide what the right one is for your business.
If you would like to discuss further, please do not hesitate to contact us at 1-800-858-3666.
I am an Account Representative at Dydacomp, and I wanted to respond to your post. First of all you are running on a version of MOM that is outdated, and in order to correct your issues with credit card processing-You were given two options:
1. Renew Support and do the latest program updated-
2. Upgrade your MOM program to a version that is up to date and is a guarentee fix to your problem. You are missing out on new features and enhancements of the program.
If you were to discontinue processing credit cards in MOM (as you mentioned), you will lose automation-
With any technology, there are always updates and upgrades-There is a solution to your problem, you just need to decide what the right one is for your business.
If you would like to discuss further, please do not hesitate to contact us at 1-800-858-3666.
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