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1st Sitelink Experience, is it typical?


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#1 mroy

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Posted 01 March 2005 - 09:09 AM

I just ordered the MOM demo yesterday, and went through their sitelink checkout.

Their webform for the shipping & billing addresses weren't labeled, so I didn't know which one was which, and since they're different in my case it actually mattered.

The next thing was that I didn't receive a confirmation email of my order until today, and it had shipping costs as twice what they were on the website!

So I went onto dydacomp's store to find where I could look up my order status, and found a link after about 10 minutes buried somewhere. I created a shortcut on my desktop because I knew I'd never find it again otherwise. After logging in it took me to the store page, but it had the same store page within a frame, not my order information. So I backed out of that and clicked on the link again to view my order status and finally saw that my billing & shipping addresses were indeed switched, and the shipping costs were what they initially quoted on their site.

So if this is what the company who created sitelink puts up for the world to use, should I expect anything better if I were to have a store created through their program?

#2 SiteLINKTeam

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Posted 01 March 2005 - 10:32 AM

Hello mroy,

The store on Dydacomp.com has not been upgraded to SiteLINK 5.0 yet, which is why you didn't see high level of sophistication that the new version of SiteLINK offers.

We are actually working on upgrading our dydacomp.com store, and that should be running under SiteLINK 5.0 very soon. Our efforts were focused on building, testing, and releasing the new version of SiteLINK, and now that we've had a very successful release, we're focusing on updating some of the periphery details, such as our own SiteLINK store.

For a better idea of SiteLINK 5.0, please contact me and I can assign you a SiteLINK 5.0 store to use with your MOM demo. As well, you can view many live SiteLINK stores at http://www.dydacomp....telink/live.asp.

Please let me know if there is any other way I can help.

Sincerely,

Neal Wexler
Director of SiteLINK Sales
Dydacomp Development Corp.
'Software Solutions for Direct Marketers'
11 D Commerce Way
Totowa, NJ 07512
800-858-3666 x260
neal@dydacomp.com
www.dydacomp.com/sitelink
SiteLINK Support: 973-774-4100
SiteLINK 24/7: 973-641-0901
There is no alternative to SiteLINK!

#3 Guest_just let me drop aline_*

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Posted 01 March 2005 - 05:21 PM

Hello mroy,

The store on Dydacomp.com has not been upgraded to SiteLINK 5.0 yet, which is why you didn't see high level of sophistication that the new version of SiteLINK offers.

We are actually working on upgrading our dydacomp.com store, and that should be running under SiteLINK 5.0 very soon. Our efforts were focused on building, testing, and releasing the new version of SiteLINK, and now that we've had a very successful release, we're focusing on updating some of the periphery details, such as our own SiteLINK store.

For a better idea of SiteLINK 5.0, please contact me and I can assign you a SiteLINK 5.0 store to use with your MOM demo. As well, you can view many live SiteLINK stores at http://www.dydacomp....telink/live.asp.

Please let me know if there is any other way I can help.

Sincerely,

Neal Wexler
Director of SiteLINK Sales
Dydacomp Development Corp.
'Software Solutions for Direct Marketers'
11 D Commerce Way
Totowa, NJ 07512
800-858-3666 x260
neal@dydacomp.com
www.dydacomp.com/sitelink
SiteLINK Support: 973-774-4100
SiteLINK 24/7: 973-641-0901
There is no alternative to SiteLINK!

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its like a shoemaker going with ripped shoes

#4 SiteLINKTeam

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Posted 02 March 2005 - 08:27 AM

If the shoemaker cared more about making nice shoes for his customers than he did about taking time out of his busy schedule just to make himself a pair, then that may be how it happened.

Let me ask you, if you went to a town where everyone was wearing beautiful shoes and they all said that a particular shoemaker made them, and when you went into the shop you saw he had on old frumpy shoes would you turn around and walk out?

Sincerely,

Neal Wexler
Director of SiteLINK Sales
Dydacomp Development Corp.
'Software Solutions for Direct Marketers'
11 D Commerce Way
Totowa, NJ 07512
800-858-3666 x260
neal@dydacomp.com
www.dydacomp.com/sitelink
SiteLINK Support: 973-774-4100
SiteLINK 24/7: 973-641-0901
There is no alternative to SiteLINK!

#5 mroy

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Posted 02 March 2005 - 10:26 AM

We're not talking about making shoes here, we're talking about an online ordering system transitioning from a version which looks like it never should've seen the light of day, to a version that is supposedly better. I looked at some of the examples listed on the link you gave me for sites running your latest version of sitelink, but it's difficult to determine how well it works without actually completing an order. From what I saw so far the billing & shipping forms are labeled! Is it difficult to do the upgrade? Is it time consuming? How long has this release been out? As the creator of this product you should be at the forefront of the upgrade process, not your customers. It's not a matter of taking care of customers first, it's a matter of showing your own confidence in a product you created so your customers can be confident when you ask them to upgrade.

The other guy that posted about the shoes never said the shoemaker was strutting around town in new shoes -- he just said a shoemaker wouldn't go w/ ripped shoes. He would repair them because he had the knowledge and the tools to do so. With such obvious problems in your own store, why wouldn't you repair them?

On another note that email I sent regarding the inversion of the shipping & billing addresses has gone unanswered, as well as a follow-up email I sent after I received the order confirmation w/ the doubled shipping yesterday, and my order status when I check it online still says "no status". Come on, aside from all the problems with sitelink I've experienced, why are you even charging for a trial of your product? And why don't you have a downloadable installer? Unlike the other questions in this post, these last 2 aren't rhetorical.

#6 SiteLINKTeam

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Posted 02 March 2005 - 12:17 PM

Hello mroy,

<<it's difficult to determine how well it works without actually completing an order.>>
==> I agree. That's why we have the M.O.M. and SiteLINK demos available. You'll be able to put through orders yourself and test the full interaction between MOM and SiteLINK.

<<Is it difficult to do the upgrade?>>
==> Upgrading isn't difficult, but like everything, it does take time that needs to be scheduled. We've just completed a complete overhaul of our website, and the final step is the store. I'm sure you have things in your business that need to be prioritized, and that is how we've prioritized this; customers first, our website second, our web store third.

<<How long has this release been out?>>
==> We released the new version to a small group of our users in November of last year. They tested it out during the busy holiday season. Once we were satisfied with the performance, and got very positive feedback, we fully released it to our user base at the beginning of this year.

<<As the creator of this product you should be at the forefront of the upgrade process, not your customers. It's not a matter of taking care of customers first, it's a matter of showing your own confidence in a product you created so your customers can be confident when you ask them to upgrade.>>
==> Thank you for your feedback. I listen to all opinions and suggestions, and they are all important. We chose to build and release the software to our user base first, but yours is certainly also a valid point of view. However, the many (over 100 stores so far) that have upgraded from the old version to SiteLINK 5.0 have not expressed any hesitation because of the store on our main website.

<<On another note that email I sent regarding the inversion of the shipping & billing addresses has gone unanswered, as well as a follow-up email I sent after I received the order confirmation w/ the doubled shipping yesterday, and my order status when I check it online still says "no status".>>
==> What email address did you send it to? I can follow up for you.

<<why are you even charging for a trial of your product?>>
==> We refund the fee upon purchase of the software.

<< And why don't you have a downloadable installer?>>
==> The complexity of M.O.M. requires us to send the full demo kit. A simple downloadable program wouldn't give you the necessary information and guidance necessary to make a complete evaluation.

I really wish you would call me so we can talk over the phone. We can discuss your company's specific needs, and I can clear up any misunderstandings. Please feel free to contact me at anytime.

Sincerely,

Neal Wexler
Director of SiteLINK Sales
Dydacomp Development Corp.
'Software Solutions for Direct Marketers'
11 D Commerce Way
Totowa, NJ 07512
800-858-3666 x260
neal@dydacomp.com
www.dydacomp.com/sitelink
SiteLINK Support: 973-774-4100
SiteLINK 24/7: 973-641-0901
There is no alternative to SiteLINK!




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