Does anyone use MOM to manage their storefront? If so, what workarounds are you using?
The POP module works ok unless you do custom orders. Or have to ship the product. Or have more than one register in a company.
I read a suggestion on Yahoo! about using a custom shipping method for retail sales that need to be picked/customized, but what do you do about reciepts?
Mike
Retail location
Started by malexios, Jan 28 2005 09:56 AM
6 replies to this topic
#2
workuseonly04
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Posted 31 January 2005 - 01:12 PM
Does anyone use MOM to manage their storefront? If so, what workarounds are you using?
The POP module works ok unless you do custom orders. Or have to ship the product. Or have more than one register in a company.
I read a suggestion on Yahoo! about using a custom shipping method for retail sales that need to be picked/customized, but what do you do about reciepts?
Mike
We use a custom shipping method for retail sales. We give the customer an invoice as their receipt. For any out of province customers (we're canadian) we use a RETAIL SALES customer record for the ship-to address. That way we still record the buyer's information but we charge the correct level of taxation.
thanks
#3
WHI
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Posted 31 March 2005 - 02:57 PM
We bought the POP mod years ago and it was a waist of $. We use our normal MOM if the customers is standing here in front of us or on the phone it makes no difference. We made up a shipping code WI= "walk in" as we call them. Quick print the order and bamm! It's just that simple.
#4
George
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Posted 09 May 2005 - 03:11 PM
Same here. We just created a customer profile named STORE, and use the shipping method "CP" for customer pickup. Many of our store customers will call in their special orders, and then come in to pick it up.
If a customer wants to build a profile, get a mailer, etc, then we'll take the time to enter their info. If you don't use a separate shipping address, then the Quick Print will include all of the financial info (price per item, extended cost, sales tax, etc).
If a customer wants to build a profile, get a mailer, etc, then we'll take the time to enter their info. If you don't use a separate shipping address, then the Quick Print will include all of the financial info (price per item, extended cost, sales tax, etc).
#5
bpaul
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Posted 24 May 2005 - 12:11 PM
We are looking to purchase the POP system ... are you saying it is a waste? Or not woth the $$'s.... All I care about is something fast so our customers do not have to wait....
What about CC sales... Do you key in the CC #?
What other alternitives are out there.. We are going to need 2 POP systems and during sales days we have a pretty large flow of customers that need to be processed... I'm concerned from what you people are saying that MOM's POP system will not cut it?
What about CC sales... Do you key in the CC #?
What other alternitives are out there.. We are going to need 2 POP systems and during sales days we have a pretty large flow of customers that need to be processed... I'm concerned from what you people are saying that MOM's POP system will not cut it?
Same here. We just created a customer profile named STORE, and use the shipping method "CP" for customer pickup. Many of our store customers will call in their special orders, and then come in to pick it up.
If a customer wants to build a profile, get a mailer, etc, then we'll take the time to enter their info. If you don't use a separate shipping address, then the Quick Print will include all of the financial info (price per item, extended cost, sales tax, etc).
#6
interwoven
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Posted 25 May 2005 - 12:19 PM
We have been using the POP module since we installed MOM over a year ago. We only have one POP station so I cannot give you feed back on using multiple POP stations.
It works. It's touchy and you have to be careful but it works. The barcode scanner function works fine, the pole display was a nightmare to get set up but it works(could be something I did though), the receipt printer worked fine, as well as the cash drawer. We did not buy the POS equipment from Dydacomp. I bought the devices seperate from an online vendor and it was quit a savings.
If you don't buy a Keyboard with a card reader in it you have to manually enter the card number. We did buy a Cherry Keyboard and it works on about 70% of the cards. You swipe them and the info fills in but on about 30% of the cards it doesn't read right. I suspect this is a setting on the keyboard though and I just haven't had time to mess with it. We approve our POP credit card sales thru a terminal and not MOM due to lower card rates.
There are some issues that if fixed would make it 100% better. Problems with it are:
When entering the cash amount it auto completes at the last digit entered and it's easy to make a mistake. When you do it's a pain to fix it. EX: the sale is $25.00 and the customer gives you $30.00. You type in 30.00 and when you hit the last 0 it accepts it and opens the cash drawer. On a regular register you have to hit enter for it to accept. Problem is you accidently type 30.01 and you realize it but unlike a regular register you can't correct it. You'll see how big a pain this as you use it even though it doesn't sound like much. It should require a carraige return to accept it and all would be good.
The multi-pay function is a disaster. It works but I think you have more margins for error landing the space shuttle manually than you do with Multi-Pay. If you even do one thing wrong you have a huge mess that usally results in a 20 minute call to Dydacomp tech support. Thats 15 minutes on hold and 5 minutes fixing it. Even the Dydacomp techs moan when you mention Multi Pay on POP. We stay away from it at all cost.
Can't take a special order. If we do a special order for a customer we have to enter them as a Mail order customer and then when they arrive to pick it up we delete the Mail order and enter them as a POP sale. Called MOM helpers and they could create a button that converts a Mail order to POP sale with one click but it cost $3,000 - $5,000 bucks. (I am not bashing MOM helpers. All custom programming work is expensive and this would be a big job. Things that sound simple usually aren't) We can delete the order and enter it again for now.
All in all there is no doubt it is faster if you just need to make the sale without collecting customer info. If you have the items entered in with barcodes assigned you can check them out as fast as the grocery store does. We like it and it works fine for our business model but it may not be perfect for yours. Again just be careful and do everything right or it can be a mess. But nowadays most stores I go into if the clerk makes a mistake it turns into a line behind you so I can't blame just this software. Good luck and I hope this helps you a little>
Brian
It works. It's touchy and you have to be careful but it works. The barcode scanner function works fine, the pole display was a nightmare to get set up but it works(could be something I did though), the receipt printer worked fine, as well as the cash drawer. We did not buy the POS equipment from Dydacomp. I bought the devices seperate from an online vendor and it was quit a savings.
If you don't buy a Keyboard with a card reader in it you have to manually enter the card number. We did buy a Cherry Keyboard and it works on about 70% of the cards. You swipe them and the info fills in but on about 30% of the cards it doesn't read right. I suspect this is a setting on the keyboard though and I just haven't had time to mess with it. We approve our POP credit card sales thru a terminal and not MOM due to lower card rates.
There are some issues that if fixed would make it 100% better. Problems with it are:
When entering the cash amount it auto completes at the last digit entered and it's easy to make a mistake. When you do it's a pain to fix it. EX: the sale is $25.00 and the customer gives you $30.00. You type in 30.00 and when you hit the last 0 it accepts it and opens the cash drawer. On a regular register you have to hit enter for it to accept. Problem is you accidently type 30.01 and you realize it but unlike a regular register you can't correct it. You'll see how big a pain this as you use it even though it doesn't sound like much. It should require a carraige return to accept it and all would be good.
The multi-pay function is a disaster. It works but I think you have more margins for error landing the space shuttle manually than you do with Multi-Pay. If you even do one thing wrong you have a huge mess that usally results in a 20 minute call to Dydacomp tech support. Thats 15 minutes on hold and 5 minutes fixing it. Even the Dydacomp techs moan when you mention Multi Pay on POP. We stay away from it at all cost.
Can't take a special order. If we do a special order for a customer we have to enter them as a Mail order customer and then when they arrive to pick it up we delete the Mail order and enter them as a POP sale. Called MOM helpers and they could create a button that converts a Mail order to POP sale with one click but it cost $3,000 - $5,000 bucks. (I am not bashing MOM helpers. All custom programming work is expensive and this would be a big job. Things that sound simple usually aren't) We can delete the order and enter it again for now.
All in all there is no doubt it is faster if you just need to make the sale without collecting customer info. If you have the items entered in with barcodes assigned you can check them out as fast as the grocery store does. We like it and it works fine for our business model but it may not be perfect for yours. Again just be careful and do everything right or it can be a mess. But nowadays most stores I go into if the clerk makes a mistake it turns into a line behind you so I can't blame just this software. Good luck and I hope this helps you a little>
Brian
#7
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Posted 08 August 2005 - 08:36 AM
We use POP for our retail sales. It definitely has its downfalls, but we have used it so long we have figured around most...and gotten custom work done.
POP stations tend to run slow on regular computers....if you run a POP station check into doing it on "thin clients" (your computer consultant should know what that is). Basically they are little boxes that run that station directly off the server. So basically you have the same speed as the server. We have 4 registers and about 20 stations all together. (the rest running orders in MOM)
Its not the best though as far as it won't take debit cards, multi-pay is a disaster like was said, and special orders you can't do, and there is more I am not thinking of now I am sure, but we use it and it works for the most part.
POP stations tend to run slow on regular computers....if you run a POP station check into doing it on "thin clients" (your computer consultant should know what that is). Basically they are little boxes that run that station directly off the server. So basically you have the same speed as the server. We have 4 registers and about 20 stations all together. (the rest running orders in MOM)
Its not the best though as far as it won't take debit cards, multi-pay is a disaster like was said, and special orders you can't do, and there is more I am not thinking of now I am sure, but we use it and it works for the most part.
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