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[aica]

Hi to all,

Has anyone encounter already a problem in customer list after doing the dedupe and NCOA processing?

We have a lot of duplicate customers with different customer number and what I did was merge the newer one to the older customer number so that the existing order transactions will be automatically transferred to that customer number. After updating the customer list, using the customer look-up we can't find some of our customer (customer has a duplicate customer number before deduping and was merged to another customer number having the same customer information) but when I generate a customer list in the List Management Module it is listed there.

I'm really puzzled with this problem, I can see the customer in LMM but cannot see it in MOM customer look up. Can someone give me a hand?

Thanks in advance.