Having trouble with MOM ?
For me its a nightmare. Here are a few ideas.
#1 Put the Tech Support number on speed dial. - I have to dial it at least once a day.
#2 Make the on hold music your favorite song. - You will know all the words to all the songs because of the long wait time. �Hey Dilahla� sound familiar ?
#3 Start calling MOM "GRANDMA" since it always sick, it is more tolerable if you expect it.
#4 Custom work ? I have called Louis Evangelista and left 2 messages and sent 2 emails. Al Pasquale �AKA bullshit artist� Over sold me on sitelink., Do you have any control of anything that goes on. Or do you just take the pay check ?
#5 Shared inventory module shares the inventory and multiplies the problems exponentially.
#6 Keep a gun close. During really frustrating times- consider blowing your head off.
#7 Look for an alternative. I�m considering paper and a calculator. Anything is better
#8 When you loose your business because you spend so much time dealing with MOM. You can always get a job at Dydacomp tech support.
PS: Anyone want to join me in a class action lawsuit. I am seriously considering it. My brother is a business attorney with Goetz Fitzpatrick in Manhattan . I have 11 pages of documented problems, loss of work and frustrations.
Haha, I wondered if anyone was talking of suing these swindlers yet. I just did a search on Google for Dydacomp lawsuit to see if I could find anything. I say go for it!
Not only was that one of the worst companies to work with, they helped introduce other vendors' software into our network which proved equally detrimental to our continued success (you know, these sort-of unspoken symbiotic relationship to programs like PrintChef).
MOM and SiteLink were absolute garbage when I was dealing with them, and the company proved to me repeatedly that they are uninterested in the success of their customers. They will not allow their service reps to give you any technical advice which would empower you in any way, and they will extort money from you whenever any attempt is made at breaking free of their grasp. It's called "vendor lock-in". See the Wikipedia article about what that is if you don't know: http://en.wikipedia..../Vendor_lock-in