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#1391 Call Center computer integration
Posted by
on 05 May 2006 - 08:45 AM
in
General Mail Order Manager Discussion
has anyone had success with CTI (computer telephony integration) with MOM? Specifically, i'm looking to add 'screen pops' to bring up customer information based on who is calling matched up with customer information in our MOM database. Any information or experiences would be great, thanks.
